I read an interesting post today from Michelle Schumate who is a Regional Director of Operations with The Hamister Group. Michelle and Hamister"s idea about "Treating Guests As Friends In The Extended Stay Industry" helps to remind all of us who are involved in the hospitality industry that hotel guests deserve attention that goes well beyond check in, a clean and comfortable room, and a receipt upon check out. So the question becomes is technology beginning to create barriers that are isolating hoteliers from their guests? More